Refund Policy
1. Returns Eligibility
We accept returns of unused, undamaged products in their original packaging within 30 days of purchase. Customized or special-order items are not eligible for returns unless they are defective or damaged upon arrival.
2. Refund Process
To request a refund, contact our customer service team with your order details. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
3. Refund Timeline
Approved refunds will be processed within 7–10 business days, and the funds will be credited to your original payment method. Shipping fees are non-refundable, and customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong or defective items).
4. Exchanges
We will replace defective or damaged items at no additional cost. Please contact us with proof of damage within 7 days of receiving the product.
5. Non-Refundable Items
Certain items, such as custom orders or clearance items, are final sale and are not eligible for refunds.
6. Contact Us
If you have any questions regarding our refund policy, please contact us at:
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Email: support@getpartplus.com
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Phone: +1 812-572-5401
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Address: 1301 East Bell Avenue, Altoona, PA 16602
